Refund policy

Return & Refund Policy

We want you to love every sip and every sip-related purchase! If something isn't right, here's how we'll make it right.

Coffee & Tea Products Due to the perishable nature of coffee and tea, we are unable to accept returns on opened products. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we'll send a replacement or issue a full refund.

Merchandise Our merchandise is made to order. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with a photo of the issue and we'll arrange a replacement or refund.

We do not accept returns or exchanges on merchandise for sizing issues, so please review our size guide carefully before ordering.

Refund Process Approved refunds will be issued to your original payment method within 5–10 business days.

How to Request a Refund Email us at Rubi_leigh@yahoo.com or call 520-370-1283 with your order number and a description of the issue.